FAQ

Do I need to pay the sales tax?

Yes, you will pay sales tax according to your country/region

What are the accepted payment methods?

We accept all major credit and debit cards: Visa, MasterCard, American Express and Discover.

Do you accept international orders?

Yes, we accept orders from Australia, Belgium, Canada, China, Denmark, Finland, France, Germany,
Greece, Hong Kong, Italy, Ireland, Japan, Korea, Malaysia, New Zealand, Norway, Portugal,
Singapore, Spain, Sweden, Switzerland, Taiwan, United Kingdom and the United Stated directly
though our website. If your country or area is not in the list, please contact us.

Can I pay over the phone?

Sorry, currently we don’t accept any payment over the phone.

Is my payment on your site secure?

All online payments are safe and secured

What should I do if I am getting an error when paying with my credit card?

If you are receiving a payment error, please check with your credit card company to verify that your card is in good standing and reorder it through our website.

What would happen if my order did not go through but my credit card has been charged?

If you did not receive an order confirmation number within 24-48 hours although your credit card has been charged, please contact
us for further assistance.

What should I do if I cannot place an order successfully online?

If you encounter this problem, please try the following steps: clear the cookies, restart the browser, turn off Firewall and then try
again. If the problem persists, please change to another internet browser and retry. If the above steps do not work, please contact
us.

Are all your items in stock?

We produce limited amounts for each seasons, therefore some items may be out of order due to high demand. For large quantities
orders, please contact us at info@twoways.us.

Can I change my order after my credit card is charged?

Please be advised that once your order has been shipped, the order cannot be changed or cancelled. If you want to change your
order, please contact us as soon as possible. We shall do our best to accommodate your situation.

Can I cancel my order?

Items can be returned for a refund or exchange within 14 days of the date of receipt. If you, the buyer, are unhappy with the product
for any reason, you can return the items for a full refund of the purchase price. Returned items must be unworn (free of stains or
wear) with all product tags attached.

How do I cancel an order?

To obtain a refund, please contact us to obtain a return label. Free return is available to US customers only

What are the shipping options and delivery time frames for orders placed on this site?

The time for delivering depends on your location and the item(s) ordered. The most frequently used shipping methods include UPS,
USPS, DHL, and EMS Express. For more shipping information, please contact us.

How can I track my order?

Normally, you will receive a shipment confirmation e-mail within 48 hours with your tracking number. If the tracking number is not
working, please allow a business day for the transaction to reflect online. If you do not receive your tracking numbers within 48
hours, please contact us.

What should I do if my order never arrived?

Please contact us at info@twoways.us for assistance.